Contact Factofly.
If you need answers, the team is always ready to help you.
There are different ways you can get hold of us:
Address:
Factofly Aps
Kompagnistrede 21, 1st floor
1208, Copenhagen K
CVR: DK39781689
Mail:
Telephone:
+4571960054
We are open by phone every weekday from 9 am to 4 pm.
Chat:
You are very welcome to use the chat in the right corner. If you can't see it, please click your adblocker off.
We will reply as quickly as we can and will always follow up the next working day if you have sent us a message late at night.
Contact Factofly.
If you need answers, the team is always ready to help you.
There are different ways you can get hold of us:
Address:
Factofly Aps
Kompagnistrede 21, 1st floor
1208, Copenhagen K
CVR: DK39781689
Mail:
Telephone:
+4571960054
We are open by phone every day between 9 am and 4 pm.
Chat:
You are very welcome to use the chat in the right corner. If you can't see it, please click your adblocker off.
We will reply as quickly as we can and will always follow up the next working day if you have sent us a message late at night.
If you need a quick answer,
you can typically also find it under frequently asked questions here:
- Other things
- Unemployment benefits
- EOR
- Invoicing
- Holiday pay
- Insurance
- Deductions
- Hybrid EOR
- VAT
- Pension
- Security
- Payout
- Umbrella
The freelancer must register with Factofly and be taken through our simple onboarding flow. After that, a job description will be sent to you for signature, and the freelancer can start working.
The freelancer is insured under Factofly's statutory business insurance: workers' compensation and liability insurance.
If the freelancer needs to perform work that is not covered by our general insurance policies, please contact us directly and we can find a separate solution.
As a customer, you do not have to report anything afterwards.
When we receive your payment, we make a payment to the freelancer and ensure that taxes and duties are settled directly.
We can assign freelancers for 30 days at a time. Unless we enter into a separate contract, you are not bound beyond this.
Factofly's umbrella solution costs 6% of the invoice amount.
This means that if your invoice is 50,000,- excluding VAT, we will be able to offer the freelancer a salary of 47,000,-.
Typically IT, finance and consulting projects, agencies, startups, and public bodies in need of flexible but secure labor.
No. The client pays a fixed price per working hour – just like with a freelancer. But here you get full compliance and risk minimization.
As a customer, you do not need to carry out any further checks of the consultant yourself, which means that you do not risk misclassifying the consultant.
All employment is done with contracts that comply with the Salaries and Holidays Act. Tasks are documented, and client agreements include notices and compensation, so that both client and consultant are protected.
Classic EOR is a full-time employment with fixed costs and full employee protection. Hybrid EOR is a project employment that combines flexibility, compliance and a shared risk profile.
You manage dialogue and tasks with the employee, while Factofly takes care of contracts, payroll and compliance in the background.
We ensure that terminations and changes follow local regulations and help handle any disputes professionally.
We are closer to the market, more flexible and offer direct personal support – not just a platform, but a partner.
Often in just a few days – we have standardized processes and contracts ready, so onboarding is quick and smooth.
Yes – we can both administer your existing benefits and offer local alternatives so that employees receive competitive terms.
Factofly ensures correct calculation and payment, so that employees receive the salary and contributions they are entitled to.
We offer a clear, transparent price per employee per month with no hidden fees.
We work based on local rules and standards in Denmark, so that all employment is always legal and handled correctly.
Factofly acts as the legal employer and handles contracts, payroll, taxes and social contributions. You manage the daily management and tasks – we take care of all the formalities.
As a general rule, you own the rights to the work you produce in connection with an assignment.
Usage rights for the material (e.g. text, video, image, etc.) can be granted separately under the individual assignment as part of the assignment description.
Contact us directly with relevant documentation of the damage, such as when it occurred, the extent of the damage, pictures, etc.
No, the insurance coverage is included in Factofly's service fee of 6% of your invoice. There are no additional costs for the insurance.
If a customer wants to see documentation that you are covered by insurance through Factofly, you can contact us and request a certificate of insurance.
As a private individual, you can send an EAN invoice through Factofly.
As a company, you can use virk.dk's self-service service. It is free.
You can also choose to use private actors who typically charge between 8 and 20 kroner to send the invoice for you.
In most popular accounting programs, you can automatically send EAN invoices.
When you set up an invoice, it must contain:
- Invoice date
- Due date and payment terms
- Invoice number
- Customer information
- Supplier information
- Summary of work done or goods sold
- Account details
You can make an invoice through an accounting program, you can use one invoice template or you can choose to design your own and set it up all by yourself.
When you make an invoice, make sure to include all the details about your customer, you as a supplier and the work you have done.
An invoice is essentially a statement of work performed, which describes which service or item is involved, who bought and who sold, how much outstanding the buyer has to the seller (i.e. the price), when payment must be made at the latest and where.
We transfer your holiday money to your holiday account no later than the 15th of the month after we have paid you a salary.
Holiday account typically takes a few days before you can see the money in your holiday account, but it is typically available around the 20th of the month after you have been paid.
You can request to have your holiday pay paid out directly from Vacation account.
We can help you get deductions for expenses you incur during the period you use Factofly to get paid.
For example, if you have an expense for the Adobe package that you pay for one year at a time, your expense will be divided into 12 and deductions will be given in the months you invoice work through Factofly.
Do you use Worksome?
You can easily use Worksome and Factofly at the same time.
You just use Factofly's CVR number and invoice the tasks from Worksome through us.
Our CVR number is: 39781689
Quick payout of your money, regardless of how long your customer gives you a payment deadline.
This is how it works:
👉 If we can make a positive credit assessment of your customer, a magic box will appear when you create an invoice.
Here you can request to get your money out (almost) immediately.
It costs up to 1,95% of your invoice.
⚡️When you have submitted the invoice, we will then obtain a confirmation from your customer that the invoice fits and the work has been carried out according to the agreement you have made.
Once we have received the approval, we will then make the transfer to you.
If you have the same bank as us (Sydbank), the money is with you immediately. Otherwise, you can expect them the next banking day.
Factofly cannot currently pay into a pension.
You have the opportunity to claim deductions for all direct expenses you have in connection with an assignment.
You can read more about what and how you can get deduction here.
When you use Factofly, VAT is due on the invoice, even if you haven't made sales of DKK 50,000 yet.
Remember that if your customer is a business, then they get a refund for the VAT, and it therefore has no influence on your price.
Unfortunately, you cannot invoice without VAT through Factofly.
This means that if you offer VAT-free services such as some types of education, health treatments; including chiropractic, physiotherapy and certain artistic companies, unfortunately you cannot use Factofly.
Are you in doubt? Then call or write to us on the chat.
We have built Factofly for the needs you face as a freelancer and self-employed person. But even if you don't call yourself a freelancer, you can still use our service as long as you sell your time and expertise.
No. You can use Factofly to get paid for your work, but we are not a freelance platform where you can find assignments.
If an invoice needs to be recalled for one reason or another, simply contact us by phone (71 96 00 54), email (kontakt@factofly.com) or chat.
We make sure to send a credit note to your customer, and you can then create a new adjusted invoice.
If your customer unexpectedly doesn't pay, we'll chase your money.
Our procedure looks like this:
- The customer will be sent a friendly reminder after 4 and 11 days after the due date without reminder fees.
- We will then initiate the actual reminder procedure, where a reminder fee will be imposed. This will happen no earlier than 10 days after the last reminder.
- If payment is still not due, a debt collection notice will first be sent, after which the case will be forwarded to debt collection.
- If necessary, your case will then be taken to the bailiff's court.
As a private individual, you have the option of invoicing VAT-free in your own CPR number up to DKK 50,000 per year. That amount must of course be reported to SKAT, and you must subsequently be registered for VAT as, for example, a sole proprietorship when you cross the DKK 50,000 limit.
When you use Factofly, there is neither an upper nor a lower limit to how much you can invoice, as you are associated with Factofly as an employee in a project employment. This means that even if your earnings exceed DKK 50,000, you can continue to let Factofly handle your administration, and there is therefore no requirement to establish your own company.
Factofly is designed so that private individuals can invoice and get paid without their own CVR number. If you have activities in your own company that you want to have managed, we are unfortunately not the right solution for you.
Even if you have your own company, you can still use Factofly as a private person on the side. It can, for example, be if you plan to shut down your company in order to freelance with more freedom. You are always welcome to contact us to find out how our solution fits your needs.
One of the advantages of using Factofly is that as a freelancer or self-employed person, you are insured while working.
In order for us to assure you, you must follow our normal flow and create a task in the system before you begin your work.
The insurance includes professional liability and workers' compensation insurance.
Professional liability insurance is if you cause or cause damage to your customer. Workers' compensation insurance covers if you are injured yourself.
Factofly also offers advisor insurance. Contact us to hear more about your specific work.
12.5% of your invoice (after Factofly's service fee) will be paid to your holiday account.
Although this means that you will be paid a little less immediately, you still have direct access to your money.
We transfer your holiday money to your holiday account no later than the 15th of the month after we have paid you a salary.
Holiday account typically takes a few days before you can see the money in your holiday account, but it is typically available around the 20th of the month after you have been paid.
Yes, 12.5% of the payment we receive from your customer is paid out as holiday pay to you.
The calculation (before taxes) will therefore look like this if, for example, you have invoiced DKK 1,000, e.g. VAT:
Invoice amount ex. VAT: DKK 1,000.
Factofly fee: DKK 60.
Deposit to holiday account (12.5%): DKK 117.50. (before taxes)
Salary payment: DKK 822.50. (before taxes)
When you price yourself, remember to take this into account in your price.
If you are an EU citizen, you are free to use Factofly. If you do not come from an EU country, you must have a valid work permit issued in Denmark or from a country recognized by Denmark. As a non-EU citizen, you must contact us when you register, so that we can ensure that you get off to a good start.
You are not subject to any upper limit when using Factofly. There is also no actual minimum, however we do not invoice for hourly rates below 200 kroner/hour.
Factofly is VAT registered, and must therefore settle VAT according to the current Danish rules. Before we send an invoice, we check whether the invoiced services are subject to VAT.
If you are going to have a long-term collaboration with a customer, we recommend that you draw up a collaboration agreement so that everything formal is under control. You can use our standard contracts, which you get by writing to us at kontrakt@factofly.com. Here you and your customer fill in the various information and then submit it to us.
Remember that if you have any questions, you are very welcome to contact us.
Yes you can. In that case, an agreement must be made between FactoFly and your customer before you can send the first invoice. You can get that agreement by writing to us at kontrakt@factofly.com.
You fill in your customer's name and address, a description of what is to be delivered, any partial deliveries and future invoicing.
Yes, you can. However, you should be aware that SKAT or other public bodies may choose to withhold part of your salary, and we are obliged to follow this. Contact us if there are special circumstances we need to be aware of, and then we will see how we can help you as best as possible.
Yes you can. Contact us to hear about the possibilities of getting the money immediately.
We endeavor to pay your salary as soon as we have received it in our account. We handle many invoices and payments every day, so it can take a maximum of two working days from the time we receive the money until it is in your account. You can always follow the status of your invoice on your Factofly profile.
Yes, you can easily invoice to another country. When you create the invoice, you choose which currency is to be used on your invoice.
Our invoice and systems are prepared to be able to handle foreign invoices and payments.
When you create a task with us, you specify the number of hours your work task will last. We state this number of hours in your employment contract, which you send to the unemployment fund. This will be the number of hours that you will be deducted from daily allowance.
As a starting point, you use 1 of your 30 weeks' supplementary unemployment benefit when you work part-time (between 1 and 36 hours) in a week.
We use the start and end date that you specify in your assignment as well as the total number of hours in your employment contract, which we draw up and which you hand in to your unemployment insurance fund.
This means that if you have a task of, for example, 37 hours, which starts on Monday and ends, for example, on Sunday, then you do NOT use supplementary unemployment benefit. If you have an assignment of 37 hours that starts on Wednesday and ends the following week, you will use 2 additional weeks.
On your daily allowance card, you can state that you do not wish to receive supplementary daily allowance for the week in question. Perhaps you have worked 35 hours and do not want to spend one week on 2 hours of unemployment benefit, while the following week you have worked 4 hours and would like to be supplemented.
You can have up to 145.6 hours per month (equivalent to 33.6 hours on average per week) and still receive supplementary unemployment benefit.
Yes, a freelance agency like Factofly is an obvious choice to use while you are on unemployment benefits. When you freelance with your own CVR number, your unemployment benefits are shortened to 30 weeks – when you use Factofly, you keep your regular unemployment benefit period of 104 weeks. By using Factofly, you also get an employment contract for your freelance assignments, and we report your hours and income to the Danish Tax Agency, from which the unemployment insurance fund deducts information.
Please note that some unemployment insurance funds these days treat work invoiced through Factofly differently. Therefore, check with your unemployment insurance fund before you start working.
Whether you are entitled to unemployment benefits or not depends on your specific unemployment insurance fund. This is the case with the vast majority, but check directly with your unemployment insurance fund to find out how they handle work invoiced through Factofly.
In cases where you earn the right to unemployment benefits, the number of hours you work through Factofly will be counted in the total number of hours in relation to earning the right to unemployment benefits and extending unemployment benefits.
*Please note that according to the latest guidance, you are currently not entitled to unemployment benefits for work invoiced through Factofly. We of course strongly disagree with the decision and have a case with the Ombudsman.
Yes, you can get a deduction for the expenses that are directly linked to the task you are invoicing.
You upload your attachments directly under your account.
You can see an example of what your invoice sent through Factofly looks like right here.
As a self-employed person at Factofly, you receive a salary and paycheck just like you would from a regular job.
What exactly you get paid depends on your withholding percentage, tax deductions and what expenses you have.
You can find our salary calculator to see what your salary will look like.
Your safety and security is the most important thing to us, and we do everything to ensure that you and your money are completely safe. We have entered into an extended collaboration with our audit, which continuously looks over our shoulders and ensures that everything is as it should be. We are also registered as an employer, which means that you are also covered by the Wage Earners' Guarantee Fund.
